Cancellation | Return & Refund Policy

Payment Terms

Important Note: For all online orders we accept full payment in advance before starting with the order and for all offline orders we would accept 60% advance and the remaining payment must be paid before despatch and should be initiated within 2 days after the goods are ready which would be intimated to the customer by our customer care executive. But by any chance if the remaining payment is not made even after intimating the customer, Kottonhood Fashion Private Limited would sell off the products in the local market in order to cover up the amount invested to procure the products. Kottonhood Fashion Private Limited would not be responsible for any losses of the customer if they fail to pay the remaining amount on time. We cannot hold the products for more than 1 week at the most.

Cancellation Policy

Kottonhood Fashion Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: 

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 
  • There is no cancellation of orders placed under the Same Day Delivery category. 
  • No cancellations are entertained for those products that the Kottonhood Fashion Pvt Ltd marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. 
  • In case of receipt of damaged or defective product please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

Return & Refund Policy

We are committed to providing you with a seamless online shopping experience. If you are not completely happy with your purchased item, you will have 24 hours from receipt of your order to submit a Return Request and send your item(s). You will either receive: 1) a Credit Card/PayPal/Net Banking refund, or 2) Store Credit. Late returns are accepted at Kottonhood’s discretion, and may only be refunded for store credit.
 
All returned items MUST include your designated Order Number. Unidentified return items will not be accepted.
 
Gift Returns: If you have received an item as a gift, you may return it for a store credit to your Kottonhood Account. Store credit will be automatically applied to your next purchase.

Made-To-Order/Custom Design Transactions: These items are not returnable. For details please speak to us.

Faulty Goods: If you’ve received damaged or faulty goods please notify us at sales@kottonhood.com immediately, so we can make arrangements to repair the item or reserve in-stock items for you.

HOW TO RETURN ITEMS?

1) Log into your Kottonhood Account.
2) On the ‘My Account’ page, click ‘Returns’. Please fill in the returns form to request an RMA number.
3) Select the Reason for Return, Return Action, Agree to our Returns & Exchange Policy and proceed.
4) Once your Return Request has been submitted, you will receive an email confirmation that includes your RMA number. Enclose a copy of the RMA # confirmation email or simply write your RMA# on the original packing slip.
 
RETURNED PACKAGES WITHOUT AN RMA # WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE SENDER.*

5) You will receive an email confirmation as soon as your return has been received and your refund has been processed.
 
*If you submitted a Return Request and did not receive an email confirmation, please contact sales@kottonhood.com for your RMA# before shipping back your item(s).

ABOUT KOTTONHOOD

Kottonhood is a realm of your own imaginations. We at Kottonhood, value your suggestions and welcome you to put forth your opinions in style. Kottonhood tees are completely bleeding free. Our defining characteristic is the distinctive soft texture.

"We define your attires with a tapestry of custom designed t-shirts."

CONTACT

  • 0091 22 6725 0509 Extn: 206
  • 0091 805 645 9807
  • 0091 22 6725 0509
  • info@kottonhood.com
  • Kottonhood

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